Shipping policy

We currently ship only to customers in the United States. If you need worldwide shipping please contact us at support@excivate.com and we'll help you out.

Our Warehouse will process your order within 1-2 business days, excluding weekends and public holidays. Majority of orders of our orders get processed same day.

Shipping Times and shipping rate

Our shipping rate is $5.99 to the US unless stated otherwise on the product page or in the store check-out. 

Once shipped your delivery should arrive in 5-8 business days.

MARKED AS DELIVERED:

If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post etc.) to the correct address provided upon ordering but has not successfully arrived, you must contact the local post office and bring for us formal affidavit of a lost, stolen package or undelivered package. After that, we will endeavor to resend a replacement order to you.

This is left to the discretion support@excivate.com, however in this specific scenario we cannot issue a refund.

Please contact us ASAP, so we can help at support@excivate.com. Each case is different, so be sure to include all relevant information when contacting us.

 

Order Cancellations

Need to cancel your order? No problem — just email us at support@excivate.com as soon as possible using the same email address you used at checkout.

Please note: We ship most orders within the same day, often even sooner. Because of this fast turnaround, there’s only a small window to cancel before your order is dispatched.

If your order hasn’t shipped yet, we’ll issue a full refund right away.
If it has already shipped, we won’t be able to cancel it — but don’t worry, we’re always happy to work with you to find a solution.

Once the order has been dispatched, you will have to go through our standard return policy.