Shipping policy

At Excivate, we work hard to process and ship orders as quickly and reliably as possible.

Our Warehouse will process your order within 1-2 business days, excluding weekends and public holidays. Majority of our orders get processed same day.

Shipping Times and shipping rate

Our shipping rate is $4.49 to the US unless stated otherwise on the product page or in the store check-out. If check-out says $0 or any amount smaller than $4.49 you can be certain no extra shipping charges will incur on your order.

Once shipped your delivery should arrive in 5-9 business days.

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, customs processing, or peak shipping periods. The vast majority of orders fall into the shipping window above

Shipping Notifications and Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24-48 hours to appear after shipment.

Orders are fulfilled and shipped through our trusted third-party logistics partners. In the U.S., final delivery is typically handled by USPS or another local carrier.

Marked as delivered

If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post etc.) to the correct address provided upon ordering but has not successfully arrived, you must contact the local post office and bring for us formal affidavit of a lost, stolen package or undelivered package. After that, we will endeavor to resend a replacement order to you.

This is left to the discretion support@excivate.com, however in this specific scenario we cannot issue a refund.

Please contact us ASAP, so we can help at support@excivate.com. Each case is different, so be sure to include all relevant information when contacting us.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses may require additional processing time and shipping fees.

Questions and support

If you have questions about your shipment, please contact our customer support team at support@excivate.com and we'll be happy to assist.